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Subcontractor for 24 Hour Fitness

by Lesley Boatright
(PIttsburgh, PA)

I worked for a company called West Teleservices. As an independent contractor, I worked out of my home handling "SAVE" calls for 24 Hour Fitness. I despised working for them and quit after 2 weeks of handling their calls.

Perhaps the blame does not lie with 24 Hour Fitness, but the KPI's (key performance indicators) put upon us were quite stringent. As a member of the save team, it was my job to keep customers from canceling their membership to the gym. Quite honestly, I felt as though I were badgering these people; all they wanted to do was cancel their membership, and I had to keep making different offers to them. Most people became rather angry and the conversation would end -- after 15 minutes of badgering -- something like this, "Just cancel my bleeping membership, OK."


The pay came from West Teleservices, the company 24 hour fitness contracted to handle their save calls. I made .25 cents per call that I handled, with a small bonus for every account I was able to save. When I quit, I was averaging 1.00 an hour. I was considered an independent contractor, therefore I had no benefits. I left because the pay was the pits and I hated the job.

I can't speak for the way 24 Hour Fitness handles their employees, their personal trainers, but I can say that if they way they handled their saves was an indication, I would not enjoy working for them.

Comments for Subcontractor for 24 Hour Fitness

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Sorry
by: Anonymous

I worked for 24 Hour Fitness and it was a horrible company. I'm sorry you had such a bad experience with them and I hope you can recover from that experience.

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Wrong idea here
by: 24trainer

24 hour fitness is a great company to work for. EVERYTHING the company stands for is about improving lives through fitness, so of course we want to retain members. How else can we help them to their goals? I'm sorry you had a bad experience, but to trash a company because you were unsuccessful at your job seems a bit extreme to me. I hope you have a better experience in the future.

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