Dealing with Cancellations

by Joan Cashmere
(Philadelphia, pa)

How do you deal with the concellations. I used to charge clients for not showing up but I found that I was losing these people to other trainers. I don't want to work with people who are not serious but I don't know how to get new clients to come into the gym.

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Client Cancellations
by: Anonymous

In my training agreement, I reserve the right to charge for any session cancelled within 24 hours of the appointment. Stress the importance of your time up front. However, I look at each client's individual situation in the event a client cancels within 24 hours of the appointment. Is the client generally committed, or is their a pattern of late and cancelled appointments. For clients that rarely cancel and take training very seriously, I would not charge for a last minute cancellation. Sometimes, situations arise that warrant a cancellation. If there is a negative pattern, charge. You do not need the problems of a client who is not committed to training.

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Client Cancelations
by: Your Personal Gym

In my Assumption of Risk Agreement, I reserve the right to charge for any session cancelled within 24 hours of the appointment.
I agree that there are situations that warrant a cancellation but, I handle them on a case-by-case basis.

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Get paid up front or else!
by: blaze

My clients pay for their sessions up-front for the month. That's why multiple sessions are the best route to go. I also have in my contract that there is no refund for cancellations for all no call no shows. They are however able to reschedule, because things do happen. I do this so that If they don't show up. This is only right since I am getting paid not only for a service but also for my time.

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Time to get serious..........
by: Lee Skinner

Cancellations and time wasting clients can kill your business. If you act like mr nice guy you will get walked over. Mean business from the begining. They down your rules and have them complete a contract. This will let them see you are serious and your job is not just a hobby.

Charge for 1, 3, 6 and 12 months only.

The sessions have a start date and a finish date on the contract. So they must complete the purchased sessions by the finish date or they are void! Trust me they will be there!! If they need to miss a session one week then they must catch up over the given contract time. Hard but effective. You also get consistancy with your earnings, no cancellations at 11pm ;-)and better results for the client as they train harder.

Reward your clients for their hard work and consistancy. Give gifts, supplements, t-shirts and of course.......press ups ;-)

Hope this helps....

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